Refund Policy
If you are not satisfied with the product you’ve purchased, you may return it within seven (7) working days upon received. The product(s) must be in good condition, unaltered, undamage.
Customers are advised to email us first at cs@decodeck.my with your #ORDER ID and product details before returning the product. You may click here for the online return form.
Any products returned must abide the terms mentioned above. Returns due to creases from shipping will not be accepted. Should the product is returned to us in unsuitable condition, we reserved the right to refuse the return and the product will be send back to you.
All shipping cost are borne by customer and we are not liable until item reaches our office.
Customers are advised to email us first at cs@decodeck.my with your #ORDER ID and product details before returning the product. You may click here for the online return form.
Any products returned must abide the terms mentioned above. Returns due to creases from shipping will not be accepted. Should the product is returned to us in unsuitable condition, we reserved the right to refuse the return and the product will be send back to you.
All shipping cost are borne by customer and we are not liable until item reaches our office.
1. How do I return a product?
You may returned the product within seven(7) days of parcel received and make sure the product abides the return/exchange policy terms. Kindly email cs@decodeck.my and provide us with your #ORDER ID, product details and reason of returning. Don’t forget to include your return form in the returning parcel.
2. Where can I get the RETURN FORM?
You may download the return form HERE
3. Delivery Charges
For any exchange request, RM10 flat rate will be charge for both return and new delivery. For returns, RM6 will be charge upon total amount refunded.
4. How do I know my returned item has been received?
We will notify you as soon as we received your returning parcel and your return request will be processed accordingly.
5. How long will my return/refund be processed?All return/refund request will be processed within seven(7) working days upon parcel received.
6. Do I get a full refund?A full refund will only be reimburse when returned products are abide to the terms mentioned.
7. I received incorrect refund or replacement item, what should I do?Kindly email us at cs@decodeck.my or chat with us for further assistance.